A warranty is a
sellers promise that a product will perform as
intended. The warranty tells what items the seller will
pay to fix after the sale, and for how long. A vehicle
may have a "manufacturer warranty" that
obligates the manufacturer to pay the cost of certain
repairs. Or it may have a "dealer warranty"
that obligates the dealer to pay. If a car comes with a
warranty, you are entitled to get the warranty in writing
from the dealership. Read the warranty carefully to learn
what is covered, for how long, who pays for the repairs,
and what you must do to keep the warranty in effect.
New and used car warranties
All new cars come with a
manufacturer warranty. Tires, batteries, and
dealer-installed options may have separate manufacturer
Some used cars come with a
warranty. The Wisconsin buyers guide (used car window
sticker) shows whether the used car comes with a
"dealer limited warranty," or remaining
"manufacturer warranty." If the vehicle comes
with remaining manufacturer warranty, consult the
warranty book or ask the seller what you need to do to
have the warranty transferred into your name.
Many used cars come with
no warranty at all. These cars show "AS-IS - NO
WARRANTY" on their window sticker. When you buy a
car as-is, the dealer and manufacturer are not
responsible for paying for repairs after the sale.
What to do if your car
needs warranty repairs
If your car needs repairs
under a dealer warranty, consult the warranty or selling
dealer to find out which repair shops are authorized to
do your warranty repairs. If it needs repairs under a
manufacturer warranty, you may take it to any dealer
authorized to sell your make of car.
Dealer & Agent Section can
dealership fails to repair your car as the warranty
promises, or charges you for repairs covered by the
warranty. If this happens to you, you may contact Wisconsin Department
of Transportation (WisDOT) Dealer & Agent Section at (608) 266-1425 or by e-mail at email@example.com to learn more about filing a
complaint. Dealer & Agent Section can help you get your warranty repairs done as
promised in the warranty.
To file a complaint against a
Complete WisDOTs MV2338
Complaint Form. Mail the form to WisDOT Dealer & Agent Section at the address below. Attach readable
copies or originals of documents related to your vehicle
purchase or lease. Include a copy of your warranty or the
part of the warranty that relates to your vehicle
problem. WisDOT will use the information you provide to
resolve your complaint and enforce the laws. It may share
the information with the dealer you name in your
complaint. Under Wisconsins open records law, your
complaint will be available for public review upon
WisDOT Dealer & Agent Section licenses, regulates and educates the motor vehicle
industry, and resolves disputes about dealership sales
and warranty repairs. It also investigates complaints
about odometer tampering involving dealerships and
All external hyperlinks are provided for your information and for the benefit of the general public.
The Wisconsin Department of Transportation does not testify to, sponsor or endorse the accuracy of the information provided on externally linked pages.
You will need the Adobe Reader (provided free of charge) to view PDF files. For more information
about getting your free copy of the Adobe Reader, visit WisDOT's Software information page.
Questions about the content of this page:
Division of Motor Vehicles, Dealer Section, firstname.lastname@example.org
Last modified: January 12, 2006