DMV customer service centers closed October 13 (Columbus Day) for staff training

October 6, 2008

Division of Motor Vehicles' (DMV) customer service centers and phone centers throughout Wisconsin will be closed for business on Monday, October 13, 2008, Columbus Day, so that all front-line customer service representatives may receive technical process and procedural updates and training.

Although staff at DMV phone centers will be in training and unable to take calls, DMV's automated phone system will remain available, so motorists can access recorded information. DMV would like to remind customers that many services do not require a visit to a service center and are available online at: www.wisconsindmv.gov.

DMV conducts regional training sessions to minimize employee travel and to provide more training time at reduced costs to the division, according to Kristina Boardman, director of the DMV's Bureau of Field Services. "Ongoing staff training is essential to keep up with changes in technology, policies and procedures," Boardman said. "It helps us meet our primary goal - providing customer services that are as consistent and efficient as possible." She indicated that October 13 was selected for the statewide training because it is a federal holiday, which typically reduces the number of customers visiting service centers.

For more information, contact:
Kristina Boardman, DMV Bureau of Field Services
(608) 266-5082, kristina.boardman@dot.state.wi.us