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Mobility management

Mobility management is an innovative approach for managing and delivering coordinated transportation services to customers, including older adults, people with disabilities, and individuals with lower incomes. Mobility management focuses on meeting individual customer needs through a wide range of transportation options and service providers. It also focuses on coordinating these services and providers in order to achieve a more efficient transportation service delivery system for public policy makers and taxpayers who underwrite the cost of service delivery.

Mobility management involves these key steps:

• Developing an inventory of available services;
• Identifying customer needs;
• Developing strategies to meet the needs;
• Coordinating financial and other resources;
• Improving coordination through transportation brokerage systems;
• Training staff and volunteers;
• Promoting the use of innovative technologies, services, and other methods to improve customer service and coordination; and
• Developing customer information and trip planning systems.

The mobility management approach often uses ITS technologies to make individualized service possible.

Mobility managers

Mobility managers typically focus on mobility management activities. They serve as policy coordinators, operations service brokers, and customer travel navigators. They help communities develop transportation coordination plans, programs, and policies, and build local partnerships. They may also work to promote land-use policies that favor transit-oriented development, public transportation, and pedestrian access. They coordinate transportation services among all customer groups, service providers, and funding agencies and work with human service agencies and/or workforce centers that coordinate the travel and trip planning needs of individuals who receive human service program assistance.

Several programs administered by WisDOT (New Freedom, WETAP and STRAP) have awarded projects that include mobility managers throughout the state.

Mobility management in Wisconsin

Wisconsin's mobility manager training program

Resources for mobility management and transportation coordination

• Acronym and Transit Glossary
• Transportation coordination resources
• List of Web resources

Contact: Ingrid Koch, ingrid.koch@dot.wi.gov, or (608) 266-1379

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Questions about the content of this page:
Ingrid Koch, ingrid.koch@dot.wi.gov
Last modified: June 19, 2009