Wisconsin Department of Transportation

Alert: The following services will be unavailable on Saturday, January 5, 2013 from 12 a.m. (midnight) to 6 a.m. CST due to system maintenance.

Problems connecting to WisDOT extranet applications

My Wisconsin User ID is good, but I still cannot connect - what do I do?

To effectively resolve a problem that you may be experiencing, it is first necessary to correctly identify the problem. The Wisconsin Department of Transportation is not in a position to provide software or hardware support for equipment not owned by the state. Additionally, due to the nature of the Internet, we cannot ensure your connection to state-owned resources over public and private networks. If you are having difficulties, please follow the steps below to determine what type of problem is preventing your access to the application, and contact the appropriate support organization.

Internet Browser

  • Start your Internet Browser software (usually either Netscape or Internet Explorer). If the browser does not start, contact your software support organization.
  • If successful, check your connection.

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Dial-up Connections

If you connect to the Internet via a network adapter, check your network connection. If you connect to the Internet via a dial-up connection using a modem, check: 

  • Did your computer successfully connect to the Internet Service Providerís location?
  • If not, contact you Internet Service Providerís technical support staff for assistance.
  • If successful, check your network connection.

Network Connection

Follow these steps to check your network connection:

Step 1

  • Attempt to access your Internet Service Providerís Web site. This is usually www.{yourISPdomainName}.com.
  • Did your browser successfully connect to the Internet Service Providerís Web site?
  • If not, contact your Internet Service Providerís technical support staff for assistance.
  • If successful, continue on to the next step.

Step 2

  • Attempt to access at least two of the following Web sites:
    Note: This is not an endorsement by the State of Wisconsin Department of Transportation for either the organizations or their products.
  • Did your browser successfully connect to the above Web sites?
  • If not, contact your Internet Service Providerís technical support staff for assistance.
  • If successful, continue on to the next step.

Step 3

  • Attempt to access this Web site: 
    http://wisconsin.gov
  • Did your browser successfully connect to the above Web site?
  • If not, contact your Internet Service Providerís technical support staff for assistance.
  • If successful, continue on to the next step.

Step 4

Step 5

  • Attempt to access the specific WisDOT application; check the URL carefully.
  • Do you get a log in screen? If not, contact the WisDOT contact name you have been provided or the WisDOT Computer Support Help Desk.
  • Were you able to log in? If not, contact the WisDOT contact name you have been provided or the WisDOT Computer Support Help Desk.
  • After logging in, did your browser successfully display the application?
  • If not, contact the WisDOT Computer Support Help Desk support staff for assistance. For more information, see ďContacting the WisDOT Computer Support Help Desk.Ē 

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Problems reading Adobe PDF files

Adobe PDF files are identified by an icon PDF.

  • If the PDF file does not load when you click on it, hold down the Ctrl (Control) key and click on it again.
  • If the PDF file does not load while pressing the Ctrl key, click on Refresh. Then try holding down the Ctrl key and clicking again.
  • If the page still does not load, contact Adobe Support for assistance. See ďAdobe Reader Support ResourcesĒ for support for the Adobe Reader.

Adobe Reader Support Resources

The Wisconsin Department of Transportation does not provide support for the Adobe Reader. Should you encounter difficulties downloading, installing, configuring, or using the Adobe family of products, Adobe has established a detailed support site for addressing issues or problems.

Contacting the WisDOT Computer Support Help Desk

You can contact the Help Desk at:

  • (608) 266-9434

When the technician answers the phone, please give

  • your name
  • the company you are with
  • the name of the application (for example, "enter citations", or "apply for an oversize truck permit") you are trying to access over the WisDOT extranet.

Sample:

ďI'm [name] from [your organization name], and I am having a problem with the WisDOT extranet application, [application name].

Tell the technician which steps in the above troubleshooting guide failed. Also, report any errors or problems encountered.

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