Wisconsin Department of Transportation

Alert: The following services will be unavailable on Saturday, January 5, 2013 from 12 a.m. (midnight) to 6 a.m. CST due to system maintenance.

Service: October 2014

Performance measure How we measure it Current report period Goal Goal met Trend Comments
Service: High quality and accurate products and services delivered in a timely fashion by a professional and proactive workforce.
DMV wait times
Calendar year-to-date  2014
Percent of DMV service center customers served within 20 minutes 84.0 80.0 Goal has been met Trend is holding The DMV has begun piloting self-service kiosks and Saturday hours to continue improving this measure.
DMV electronic services
Calendar year 2013
Number of DMV electronic service transactions 4.77 mil. Annual target is 3.96 mil. Goal has been met Performance is trending in a favorable direction There was a 22.7 percent increase in electronic services between 2012 and 2013.
DMV driver license road test scheduling
Calendar year-to-date 2014
Available tests as a percent of estimated demand 98 90.0 Goal has been met Trend is holding The DMV has continued to meet its target for this measure and has taken steps to improve the forecasting formula for 2015.
DMV phone service
Calendar year-to-date 2014
Percent of DMV phone calls answered within two minutes 72.4 80.0   Trend is holding While this measure remained constant during the busier summer months, the DMV anticipates improvement as performance typically improves during the final quarter.

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Questions about the content of this page:
Lori Richter, lori.richter@dot.wi.gov
Last modified: October 31, 2014

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